Return & Exchange Policy

At Care-O-Feet, customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before placing your order.

Exchange Policy

We offer exchanges to help you get the right fit or product.

Exchange Eligibility

Exchange requests must be raised within 3 days from the date of delivery.

To be eligible for an exchange:

• The product must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, invoices, accessories, and packaging (including the outer packaging) must be intact.
• The product must not show any signs of use, damage, washing, or alteration.

Mandatory Unboxing Video

To process any exchange request, a clear, continuous unboxing video is mandatory.

The video must clearly show:

• The sealed outer package before opening.
• The package being opened in one continuous recording.
• The product received.
• The product tags and labels.
• The invoice (if included).
• Any issue being reported.

Exchange requests submitted without a proper unboxing video may not be approved.

Exchange Options

Customers may exchange:

• The same product for a different size (subject to availability), or
• The product for another Care-O-Feet design or style.

Please Note:

• Size exchange is limited to one exchange per product per customer.
• All exchanges are subject to stock availability.

Exchange Charges

• A ₹99 shipping charge is applicable for every exchange request.
• This ₹99 shipping charge is non-refundable.

Exchange Approval

Every exchange request is reviewed by our Customer Support and Quality Verification Team.

Care-O-Feet reserves the right to approve or reject any exchange request if the product does not satisfy the eligibility conditions mentioned above.

If the requested exchange product or size is not available, a refund of the product amount (after deducting applicable shipping charges) will be processed. Shipping charges are non-refundable.

Return Policy

As a general policy, Care-O-Feet does not offer returns or refunds.

Returns are accepted only in the following exceptional cases:

• Wrong product received

• Wrong size received than what was ordered

• Product received in damaged condition

In such cases, depending on courier availability, we will either arrange a reverse pickup from our end or ask you to courier the product back to us. In both cases, the shipping charges will be borne by Careofeet.

While we do not have a general return policy, we understand that sometimes you may not be satisfied with the product due to a genuine issue. In such exceptional cases, we can offer a return option.

• The product needs to be couriered back to us, and the return shipping charges will be borne by the customer.

• Once we receive the product in proper and unused condition, we will assess it.

• After assessment, the applicable amount paid will be refunded to you.

This return option is provided only as an exceptional resolution for genuine concerns.

Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for all return requests.

The video must clearly capture:

• The sealed outer package.
• The complete unboxing process without cuts.
• The product received.
• The tags and labels.
• The invoice (if included).
• The issue being reported.

Return requests without a valid unboxing video may not be approved.

Return Approval

All return requests are reviewed on a case-by-case basis by our Customer Support and Quality Verification Team.

Care-O-Feet reserves the right to approve or reject any return request if:

• The eligibility criteria are not met.
• The product appears used, washed, worn, damaged by the customer, or altered.
• Required tags, labels, invoice, or packaging are missing.
• A valid unboxing video is not provided.
• The request does not comply with this policy.

The decision of the Care-O-Feet team regarding the eligibility of any return or exchange shall be final and binding.

Need Help?

For any questions regarding your order, returns, or exchanges, please contact our Customer Support Team with your order ID and registered number. Our team will be happy to assist you during business hours.

Phone: +91 9971812630

Important Information

• Products purchased during clearance sales, special promotions, or discounted offers are eligible only for size exchange, subject to availability, unless they are damaged, incorrect, or incomplete.
• CareOFeet reserves the right to reject any exchange or return request that does not meet the above policy.
• The final decision regarding exchange, replacement, or refund will be made after our quality inspection.